Refund and Returns Policy

Effective Date: 23-10-2024

At Krafters Inc., we pride ourselves on providing high-quality, custom-crafted furniture and ensuring client satisfaction. However, due to the nature of our operations and client-specific customizations, we have specific policies for returns, replacements, and handling damages.

1. Refund Policy

  • No Refunds:
    As our furniture is custom-made to order, refunds are not possible once production has commenced following order confirmation and payment.

2. Return & Replacement Policy

  1. Manufacturing Defects:
    • If a product is delivered with verified manufacturing defects, we will repair or replace the product free of charge.
    • Clients must report such defects within 7 days of delivery with clear documentation (photos and descriptions).
  2. Damages During Transit:
    • We take every precaution to ensure safe delivery, including proper packing and providing necessary items for assembling or joining segments.
    • If the installation team is provided by us, they will assist with assembly and address any damage that occurs under our responsibility during transit within our delivery range.
    • For orders where the client arranges their own delivery or transit bookings, transit-related damages will not be covered by us.
    • Any transit-related policies are subject to prior agreements made during discussions.
  3. Client-Side Damages or Handling Issues:
    • Any damages caused after delivery, including improper handling or misuse by the client, are not eligible for replacement or refund.
    • Repairs for such issues can be facilitated with costs charged as actuals.

3. Warranty Repairs

A 1-year warranty is provided for manufacturing defects only.

Exclusions from the warranty include:

  1. Damages caused by transit unless otherwise agreed.
  2. Normal wear and tear, scratches, stains, or variations in natural materials.
  3. Improper handling or maintenance by the client.

4. Order Confirmation & Customization

  • Orders are initiated upon:
  1. Approval of the BOQ (Bill of Quantities).
  2. Confirmation of the Purchase Order (PO).
  3. Receipt of 75% advance payment.
  • Products are crafted based on client-approved designs, including materials, fabrics, colors, and dimensions.
  • Variations in natural textures, grains, or hues are inherent to handmade furniture and are not considered defects.

5. Delivery & Installation

Packing & Delivery:

  • We ensure all furniture is securely packed for safe transportation.
  • For orders within our delivery range, an installation team may be provided to set up the furniture as per prior discussions.

Client-Handled Deliveries:

  • When clients arrange delivery or transit independently, they assume responsibility for any damages caused during transport.
  • We provide additional segments or parts for joining, where applicable, to account for potential risks in transit.

Timelines:

  • Delivery schedules are agreed upon at the time of order confirmation.
  • In case of delays due to the handcrafted nature of our products, clients will be notified in advance.

Contact Us

For inquiries regarding this policy or assistance with your order, please contact us:

Email: contact@kraftersinc.com
Phone: +91-9686409239

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